“Elmer called at 7:45, said he'd arrive in one hour, didn't arrive until 9:45, no mention of being late. They seemed to do a decent job but I was disappointed that the never took the baby car seats out (they just wiped underneath them) and never really cleaned my 3rd row (the seats were folded down so they did clean the back cargo area). I asked him to do a little extra on the car and paid him extra money to do so (polish my chrome which looked like it had a white film) and get rid of the glue from my Easy Pass. But when they left, I looked in my back seat and feel like they just wiped everything down. They really didn't clean the car (did they actually shampoo? My rugs weren't wet). Next time I would have just asked for someone else, I usually don't leave bad reviews. But this last part bothered me...when they were leaving, Elmer gave me his business card and said to call him direct, he could charge me less $$...but he was driving your company vehicle!”